Recommended Readings

Some recommended reading for customer service is The Simple Truths of Service by Ken Blanchard & Barbara Glanz. 
If you need a kick in the pants on customer service and some out of box thinking, read this book.  It's a very quick read and makes a good gift for your inside sales staff.  The most frustrating thing I have noticed about service today is the lack of follow up and follow through.  A lot of companies like to boast about the quality of their product but they lack the quality of service.  Now more than ever before we have the ability to go out to social network and read about someone's quality or denounce their quality.  Now is not the time to give out poor service because with social media today, it can really break a company.
http://www.simpletruths.com/

Tell Me a Story: Turner Syndrome Is Something She Has, But It Doesn't De...

Window as wall decor

My husband was working on a job site and they had these beautiful windows that they were going to ditch.  I told him to bring them home and we hung them in our great room.  I plan to put the kids pictures in the windows or add some stain glass.  Stay tuned.... that will be a future project.

New Ottoman

I love my fabric and I covered an old ottoman.  I loved the ottoman because it can hold all of the kids toys.  It was hard to gather the sides.  The only advice I can give you is have a lot of staples available.

Picture Idea

I wanted to hide our basement electric work and what better way to do that than with art.  I some plywood, wrapped it with some cushion and then with your choice of fabric.  Then I hung my picture. 
I also had my husband secure it with a hook so when it closes, it catches and doesn't swing back open.

Committment

I have been thinking lately that I really need to start blogging my thoughts, questions and projects.  I am going to try to start doing that on lunch every other day.  Keep posted.

Help Me Grow

Have any of you heard of the Hamilton county program Help Me Grow.  It's a fabulous program (free) for children needing theraputic services including Early Intervention Programs.  We have used them and highly recommend them.  They will assess your child's need and help get you or keep your child on track for age appropiate development. 

http://www.ohiohelpmegrow.org/professional/providers/HamiltonCounty.aspx